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Operations Management / Administration

About The Role

Position: National Control Centre Operator

Pay Rate: £10.90 - £12.22

Schedule: 4 on 4 off (06:00 – 18:00 and 18:00 – 06:00 available) or Ad Hoc

Location: National Control Centre - White Cross Industrial Estate, Alston House, Lancaster LA1 4XQ

FGH Security is looking for new team members to join us at our new National Control Centre. You will be an incident logger, controller, analyst, and tactical commander.

This is a fantastic opportunity for anyone considering a long-term career with us.

About You

We are looking for someone who…

  • Is calm in high-pressure situations
  •  Has the ability to make time critical decisions that support the safe running of security operations
  • Has Strong IT skills
  • Demonstrates a professional and confident “can do” attitude
  • Has the ability to build strong relationships with team members
  • Has a good understanding of the security industry
  • Has excellent verbal and written communication skills
  • Has excellent organisational skills
  • Is resilient
  • Is looking for career progression

An SIA Licence is essential for this role.

Main Duties

  • Continuously monitor various security systems and workforce management software
  • As the sole point of contact within the National Control Centre, you will communicate with on-site security staff, conduct lone worker check calls, and liaise with other departments
  • Communicate accurately, briefly, and clearly to ensure optimum information flow.
  • Coordinate efficient and appropriate responses to incidents, i.e. liaising with the relevant emergency services and guiding on-site security staff through emergency procedures
  • Logging and recording all inbound/outbound communications with accuracy and detail
  • Assess and analyse various information to identify potential threats, risks or vulnerabilities
  • Remain alert and vigilant to detect and assist with any unusual/suspicious activities

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team: Our biggest asset is our people.

We are an innovative business always aiming to raise the standards: We have been recognised and awarded for our employee engagement and support.

Just a few of the ways we support our team:

  • Instant access to wages: you can draw on up to 50% of earnt salary before payday
  • Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
  • Discounts in high street retailers, gyms, and more
  • Access to GP services, mental health support, financial guidance
  • Uncapped holiday accrual
  • Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
  • Varied deployments across multiple industry sectors
  • ACS Accredited
  • MIND Employer
  • Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.


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