Position: Head Door Supervisor
Pay Rate: £45,000 - £52,750
Location: Albert's Schloss London, West End
Schedule: 45 - 50 hours per week
Are you a professional and dedicated Head Door Supervisor with a passion for Keeping People Safe?
As a Head Door Supervisor, you will be responsible for overseeing the deployment and service delivery of the security team, monitoring venue targets, developing your team, and ultimately ensuring customers have a world class experience.
With 12 to 15 door supervisors under your lead, you'll be the key player ensuring the safety and satisfaction of our clients.
To be considered for this job, you must have extensive experience in the night time economy and understand the significance of representing the client's brand while providing excellent customer service.
A minimum of 5 years of experience managing security teams is required for this role.
Your main duties will include:
- Strategic oversight: Supervise the deployment and service delivery of our security team, maintaining vigilance over venue targets and ensuring an exceptional customer experience.
- Scheduling: Manage schedules and holidays, ensuring seamless coverage and operational efficiency. Receiving requests from General Managers at Albert's Schloss and acting fast and accordingly.
- Equipment excellence: Take ownership of equipment maintenance, ordering, and accountability, from radios to incident books, ensuring readiness for any scenario.
- Incident resolution: Handle on-site incidents decisively, minimising escalation and swiftly restoring order.
- Recruitment leadership: Play a key role in selecting top-tier security talent, ensuring the best fit for our team.
- Training: Lead comprehensive onboarding and continuous training programs, fostering a culture of excellence and readiness.
- Customer meetings: The Head Door is expected to meet with the General Manager and Assistant General Manager 1x per week to review the previous week, plan the week ahead, order any equipment and review incidents.
- Performance evaluation: Conduct thorough assessments and appraisals to drive continuous improvement within our security team.
If you're a dynamic leader with a proven track record in security management, FGH Security wants YOU to lead our team to new heights of excellence!
Step into a role where every night presents new challenges and opportunities, and your leadership sets the standard for safety and satisfaction.
About You:
You are a motivated, confident, and effective individual with an outgoing personality. You will...
- Take pride in a smart appearance with impeccable personal presentation
- Build a positive client relationship and deliver great customer service
- Demonstrate the ability to deal with different situations
- Show maturity and reasoned decision making
- Have experience managing a security team
- Have great attention to detail