Event Scheduler

At FGH Security, we pride ourselves in our core values they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently looking for a dedicated Event Scheduler who embodies these values to join our Operations Team.

This is an excellent entry-level opportunity for a candidate wishing to build a career in the security industry, offering a clear pathway into roles such as Area Manager, Event Operations Manager, and Resourcing Operations Manager.

Main Duties and Responsibilities:

Quality Places:

• Ensure sites are resourced to customer requirements.
• Ensure customer requirements are reviewed and documented to ensure FGH Security provide a quality service.
• Ensure customer enquiries are handled in a professional and timely manner and acknowledged within a working day.

Quality People:

• Motivate, coach and engage with front-line team members.
• Attend and present at Festival Team inductions and interview sessions.
• Gather new starter availability at induction stage and schedule shifts.
• Ensure front line standards are maintained to the organisation’s standards.
• Work with Operations Managers and the Resourcing Operations Manager to ensure that team members are scheduled correctly into specialist roles, based on experience and skillset.
• Monitor team members inactivity, encourage inactive team members to schedule shifts and identify reasons for inactivity.
• Identify team members that require assessments for the Level 2 Spectator Safety qualification and liaise with the Training Lead to arrange assessment date.

 Exceptional Processes:

• Ensure communication and documentation is professional, fits brand guidelines, is of good quality and accuracy, and is reflective of FGH procedures and operations.
• Own the PARiM end to end process from shift creation, team member booking and payroll approval.
• Ensure scheduling requirements are met with target timeframe and communicate weekly updates on positional coverage.
• Liaise with Stores Manager in a timely manner, submitting packing lists and requesting additional equipment as required.
• Plan transport and travel arrangements for front line team members to festivals, liaise with Stores Manager for vehicle allocation and 3rd party operators for external bookings.

Fortress Financials:

• Plan transport in line with travel budgets for events.

Trust Score:

• Identify opportunities to maintain and increase Trust Score by maximising positive feedback being placed on identified platforms.
• Support the organisations promotion, with submission of good content for case studies and awards submissions and sharing good news across social media.

 Necessary Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Exceptional time management skills.
• Highly organised and methodical in approach.
• Great attention to detail.
• Excellent problem-solving skills.
• Proficiency in various software tools, with the ability to quickly adapt to new systems.

Requirements/ Qualifications:

• SIA Door Supervisor Licence.

Reports to:

• Resourcing Operations Manager.

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare:

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.