Event Security Controller

Position: Event Security Controller

Schedule:  Various shift patterns available through the summer

Hourly Rate: £14.61 - £16.37* (*hourly rate inclusive of holiday pay)

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better tomorrow". We are looking for a new Event Security Controller who champion our values to join our team.

Don't waste the summer!  Join #TeamFGH, Keeping People Safe at Glastonbury, Beat-Herder, Kendall Calling, Boardmasters, Gottwood and many other iconic events and festivals.

An SIA Door Supervision Licence is essential for this role.

Main Duties:

• Operate the Security Control Radio Channel, ensuring clear and professional communication between control, security teams, stewards, and partner agencies.
• Act as a key point of contact for client liaison and event stakeholders, ensuring professional communication and timely updates to support event delivery.
• Coordinate with multiple teams (security, stewarding, first aid, emergency services) to ensure effective responses to incidents and operational needs.
• Log and record all incidents, deployments, and significant actions accurately in real time for audit and post-event reporting.
• Maintain situational awareness of site operations, security deployments, and any developing issues across the event footprint.
• Support incident management, providing accurate and timely information to supervisors, event managers, and emergency responders.
• Monitor radio channels and CCTV (if applicable) for signs of developing incidents, suspicious behaviour, or potential hazards.
• Dispatch resources and personnel in response to incidents, emergencies, or operational requirements, ensuring all involved parties are kept informed.
• Maintain a calm, composed, and professional manner, particularly during high-pressure or emergency situations, supporting confident decision-making.
• Work in partnership with event stakeholders to uphold operational standards, guest safety, and positive event experiences.
• Assist with the delivery of emergency procedures, including evacuations, lost persons coordination, and major incident responses.
• Conduct detailed shift handovers, briefing incoming controllers on ongoing incidents, outstanding actions, and operational updates.
• Support post-event reporting and contribute to event debriefs where required.

About You:

• Excellent communication skills: clear, confident, and professional radio and verbal communication, with the ability to remain calm and composed under pressure.
• Strong organisational skills: capable of accurately logging incidents, managing multiple radio channels, and prioritising tasks in a busy control room environment.
•  Situational awareness: ability to maintain a clear understanding of what’s happening across the event site, with good judgement on when to escalate issues.
• Attention to detail: high level of accuracy in recording incidents and following procedures.
• Calm under pressure: demonstrates resilience and steady decision-making in challenging or emergency situations.
• Team player: works well within a team and maintains professional relationships with on-site security, medical, event staff, and emergency services.
• Commitment to safety: a clear passion for Keeping People Safe and supporting the smooth, safe running of live events.
• Adaptable and flexible: willing to work varied shifts, including evenings, weekends, and long hours where necessary.
• Familiarity with radio procedures and terminology.
• Knowledge of event operations.
• Reliable and punctual.

If successful you will be subjected to security screening in accordance to BS7858:2019.

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.