Security Operations Manager

Position: Operations Manager

Salary: £46,000 per annum

Schedule: Full-Time, 45 hours per week (schedule includes evenings and weekends)

Location: London

At FGH Security, we pride ourselves on core values, which guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow."

We are looking for a motivated Operations Manager who embodies our values to join our team in London. This role is crucial in driving our operations forward across the region.

We have a clear vision of growth in the Night-Time Economy/Hospitality sector in the South. This role would suit someone who is motivated to drive new business while maintaining exceptional standards for our existing Night-Time Economy and Hospitality customers.

The ideal candidate will need proven experience in the security industry, with a deep understanding of the night-time economy sector.

Main Duties and Responsibilities:

• Prepare and finalise schedules for our current sites at least 6 weeks in advance.
• Manage and lead meetings with our customers, ensuring strong relationships are maintained.
• Conduct standards and compliance checks for sites, frontline team members, and complete associated documentation.
• Recruit and onboard new team members for your assigned sites.
• Support business development initiatives to drive growth.
• Oversee ongoing training and development of the frontline team.
• Respond to incidents in a professional and timely manner.
• Uphold and drive exceptional standards across all operations.

Requirements:

• SIA Door Supervision Licence.
• Minimum of 5 years of experience in the security industry with a deep understanding of the night-time economy sectors.
•  Management experience.
• Excellent written and verbal communication skills.
• Great interpersonal skills.
• Highly organised with keen attention to detail.
• Proficiency in various software tools, with the ability to quickly adapt to new systems.

Reports to:

Regional Manager – South.

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday.
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly.
• Discounts in high street retailers, gyms, and more.
• Access to financial guidance.
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors.
• ACS Accredited.
• MIND Employer.
• Real Living Wage Employer.

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.