Security Account Manager

Position: Security Account Manager

Package: £40,000 - £45,000 per annum (depending on experience), company vehicle

Location: Birmingham, with travel across the client’s footprint in the UK and Ireland.

Hours: 48 hours over 5 days a week, based around office hours with some evening, weekend and occasional night working

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to be "Be Great Today, Better tomorrow".

We are looking for someone who passionately champions our values, to join our team as an Account Manager.

This position is primarily based at our client’s Birmingham office, with frequent travel required throughout the UK and Ireland.

Main Duties:

•  Oversee all aspects of the contract with the client to achieve operational excellence.
•  Lead and support a team of contract managers to achieve performance goals and KPIs.
• Maintain strong client relationships through integration with the client.
• Lead and own special project workstreams to support the security partnership as directed by the client.
• Lead on operational compliance audits, oversee risk assessments, and prepare and lead on SOP development and assignment instructions.
• Set clear goals for the team and ensure high standards are maintained.
• Lead the KPI reporting process to ensure high levels of team performance and quality of service.
• Oversee the incident response process, leading on lessons learned and continuous improvement.
• Lead on contractual financial requirements, quotation requests and forecasting P&L to ensure a timely security provision is deployed in line with client expectations.
• Complete any other reasonable duties to support the client, as directed.

Qualifications:

•  SIA Door Supervision Licence. 
•  Driving Licence.

Requirements:

•  5 years of tangible management experience, preferably in an operations or account management role within the security industry or similar.
•  Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Highly organised with the ability to balance multiple priorities in a fast-paced environment.
• Strong presenter to a wide range of audiences.
• Proficiency in various software tools, with the ability to quickly adapt to new systems.
• Willingness to travel across the client’s footprint (UK/Ireland), sometimes at short notice.

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.