Position: Resourcing Assistant - Events & Festivals
Salary: Entry Level - £27,000 - £28,000 per annum
Schedule: 40 hours per week (3 days office 2 days frontline)
Location: FGH Security Lancaster (LA1 4XQ)
Positions Available: 2
Closing Date: 27/03/2026 (may close earlier if a suitable applicant is found)
At FGH Security, we pride ourselves in our core values they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently looking for a dedicated Resourcing Assistant who embodies these values to join our Operations Team.
This is an excellent entry-level opportunity for a candidate wishing to build a career in the security industry, offering a clear pathway into roles such as Area Manager, Event Operations Manager, and Resourcing Operations Manager.
Main Duties and Responsibilities:
Quality Places:
- Ensure sites are resourced to customer requirements.
- Ensure customer requirements are reviewed and documented to ensure FGH Security provide a quality service.
- Ensure customer enquiries are handled in a professional and timely manner and acknowledged within a working day.
Quality People:
- Motivate, coach and engage with front-line team members.
- Attend and present at Festival Team Meet Your Manager sessions and interview sessions.
- Gather new starter availability at induction stage and schedule shifts.
- Ensure front line standards are maintained to the organisation’s standards.
- Work with Operations Managers and the Resourcing Manager to ensure that team members are scheduled correctly into specialist roles, based on experience and skillset.
- Monitor team members inactivity, encourage inactive team members to schedule shifts and identify reasons for inactivity.
- Identify team members that require assessments for the Level 2 Spectator Safety qualification and liaise with the Training Lead to arrange assessment date.
Exceptional Processes:
- Ensure communication and documentation is professional, fits brand guidelines, is of good quality and accuracy, and is reflective of FGH procedures and operations.
- Own the C247 end to end process from shift creation, team member booking and payroll approval.
- Ensure scheduling requirements are met with target timeframe and communicate weekly updates on positional coverage.
- Liaise with Stores Manager in a timely manner, submitting packing lists and requesting additional equipment as required.
- Plan transport and travel arrangements for front line team members to festivals, liaise with Stores Manager for vehicle allocation and 3rd party operators for external bookings.
Fortress Financials:
- Plan transport in line with travel budgets for events.
Trust Score:
- Identify opportunities to maintain and increase Trust Score by maximising positive feedback being placed on identified platforms.
- Support the organisations promotion, with submission of good content for case studies and awards submissions and sharing good news across social media.
Necessary Skills:
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Exceptional time management skills.
- Highly organised and methodical in approach.
- Great attention to detail.
- Excellent problem-solving skills.
- Proficiency in various software tools, with the ability to quickly adapt to new systems.
Requirements/ Qualifications:
- SIA Door Supervisor Licence. If you do not already hold an SIA Door Supervisor Licence, you can complete the required training free of charge with FGH Training.
Schedule:
- 40 hours per week (evenings and weekends required).
- 24 hours per week office based and 16 hours per week front-line at event venues (front-line hours can be annualised).
Contract:
This role will be on 6 months fixed-term contract with the possibility to extend.
Reports to: