Security Operations Coordinator

Position: Security Operations Coordinator  

Salary: £33,000 - £35,000 per annum

 Schedule:  40 hours per week (1 day office based 4 days operational) 

 Location:  London

 Closing Date: 19/05/2026 (we reserve the right to close this vacancy early should a suitable candidate be identified). 

At FGH Security, we pride ourselves in our core values they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently looking for a dedicated Operations Coordinator who embodies these values to join our Operations Team. 

This is an excellent opportunity for a candidate wishing to build a career in the security industry, offering a clear pathway into roles such as Area Manager and Operations Manager.  

The ideal candidate will need proven experience the security industry, with a deep understanding of the night time economy. 

Main Duties and Responsibilities:

•  Act as the primary point of contact for our team members. 
•  Liaise with clients and deputise for Operations Manager during their absence.
• Uphold and drive exceptional standards across all operations.
• Respond to incidents in a professional and timely manner.
•  Effectively manage the allocation of team members to meet the resourcing needs of the business.
• Prepare and finalise schedules for our current and future sites.
• Oversee ongoing training and development of your team.
• Recruiting and onboarding new team members. 
• Gather new starter availability at induction stage and schedule shifts.
• Ensure customer enquiries are handled in a professional and timely manner and acknowledged within a working day
• Gather new starter availability at induction stage and schedule shifts.
• Ensure front line standards are maintained to the organisation’s standards.
•  Work with Operations Managers to ensure that team members are scheduled correctly into specialist roles, based on experience and skillset.
•  Monitor team members inactivity, encourage inactive team members to schedule shifts and identify reasons for inactivity.
•  Ensure communication and documentation is professional, fits brand guidelines, is of good quality and accuracy, and is reflective of FGH procedures and operations.
• Work front-line shifts as required.

•  SIA Door Supervisor Licence.
•  Proven experience in the security industry or a team coordinator role.
• 3 years of experience in the night time economy.
•  Excellent written and verbal communication skills.
• Great interpersonal skills.
• Excellent Customer Service skills.
• Highly organised with keen attention to detail.
• Proficiency in various software tools, with the ability to quickly adapt to new systems.
• Willingness to travel between different locations.

• Driving Licence. 

Schedule:

• 40 hours per week (evenings and weekends required). 
•  Split Contract - 10 hours per week office based and 30 hours per week operational at venues (front-line hours can be annualised).   

Reports to: 

Operations Manager – Night Time Economy