People Casework Officer

Position: People Casework Officer

Salary: £33,500 - £35,175 per annum FTE (dependent on experience pro rata to 32 hours) 

Contract length: Permanent

Location: Lancaster Office - White Cross Industrial Estate, Alston House, Lancaster LA1 4XQ (with occasional travel to other sites)

Closing Date: 26/05/2026 (we reserve the right to close this vacancy early should a suitable candidate be identified).

At FGH Security, we pride ourselves in our core values they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." 

We’re looking for a confident and people‑focused People Casework Officer to support our managers across a fast‑paced, operational environment.

You’ll lead on high‑volume people matters from conduct and performance, to wellbeing and complex situations, ensuring decisions are fair, consistent, and aligned to our values. If you thrive in a busy setting, enjoy problem‑solving, and want to make a real impact on culture and consistency, this role offers the chance to do meaningful work at scale.

Please note: This is an office-based role however, hybrid working may be considered.

Main Duties and Responsibilities:

• Take ownership of high‑volume people casework ensuring fairness and consistency.
• Provide clear, practical guidance to managers, building capability & confidence.
• Support individuals through challenging situations with professionalism and clarity.
• Use people insights and patterns to highlight risks, trends and opportunities.
• Ensure processes, decisions and documentation meet legal and organisational standards.
• Support the delivery of people‑related projects, frameworks and initiatives.
• Assist in the development and continuous improvement of people processes and tools.
• Support organisational change and transitions with clarity and professionalism.
• Promote wellbeing, inclusion, and psychological safety across teams.
• Where appropriate represent the People function in meetings, briefings, and operational discussions.

Skills and Experience:

Schedule:

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.