Position: Resourcing Officer
Salary: £28,052
Schedule: 40hrs a week, Monday to Friday, three shift patterns available 06:00-14:30, 09:00-17:30, 14:00-22:30
Location: FGH Security Lancaster (LA1 4XQ)
Positions Available: 1
Closing Date: 14/08/2026 (may close earlier if a suitable applicant is found)
At FGH Security, we pride ourselves in our core values they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently looking for three Resourcing Assistants who embody these values to join our Central Resourcing & Engagement Team.
We are creating a new team within our structure to take operational administration and 'desk based' tasks in from the fields and the pavements of Operational life. We are seeking to put together an internal 'customer success' team for our front line, ensuring they are provided with all that they need to be happy and successful at FGH as well as meet the needs of our functional services like Finance, Compliance and HR that enable us to deliver our world class services.
This is a unique opportunity to be involved in the ground-up creation of a new team within the FGH Group structure. You will help shape the processes and methodology of the long term work you will be undertaking. We are seeking to start the team build asap, with the expectation to be functional by end of Summer and running smoothly in approximately 12months.
Role Missions:
- To maximise the opportunities available to our front line team to earn and upskill to make sure they are succeeding during their time at FGH.
- To provide accurate and timely data for invoicing and payroll.
This is an excellent opportunity for an organised, proactive and driven individual with a keen eye for data and deliverables.
Main Duties and Responsibilities:
- Ensure the smooth and timely scheduling of our front line requirements
- Regularly and accurately report on fulfilment and escalate concerns to relevant operational management in good time
- Identify and report skills and resourcing shortages
- Collaborate with operational management to appropriately allocate specialist roles and document their succession planning
- Receive customer requirements from the operational management team, and build rotas accordingly
- Accurately and promptly produce timesheets for invoicing and payroll
- Liaise with front line managers on the performance and skills of new and existing team members; making the necessary referrals to other departments to ensure their progression
- Triage employee queries and direct them to Engagement, line management or other services
- Create and maintain site records within the workforce management system
- Monitor team members inactivity, encourage inactive team members to schedule shifts and identify reasons for inactivity
- Create and update pay and bill within the workforce management system
- Refine processes alongside the Resourcing Manager, embedding continuous improvement
- Become the experts in navigating and updating our workforce management system
- Where possible, support operational management with short notice requirements and absences
- Attend the monthly Help Hub at Regional Offices (last Wednesday of each month 17:00-19:00) where employees can drop in for a face to face session with operational management and central resourcing
- From time to time, support with inductions and other employee engagement tasks
- Identify opportunities to maintain and increase Trust Score by maximising positive feedback being placed on identified platforms.
Necessary Skills:
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Exceptional time management skills
- Highly organised and methodical in approach
- Great attention to detail
- Excellent problem-solving skills
- Confident making telephone calls
- Proficiency in various software tools, with the ability to quickly adapt to new systems.
Requirements/ Qualifications:
- Scheduling SIA licensed personnel requires an SIA licence, we will arrange this for you if you do not have one already. A non-front line SIA licence allows for scheduling without the requirement for any training or working in a front line role.
Schedule:
Contract:
Reports to:
- Resourcing Manager, who in turn reports to Head of Engagement & Resourcing
Please note: This role is not suitable for someone that wishes to pursue an operational career within Security, this is an office based role that does not support front line work.