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About The Role

Position: Door Supervisor: Hyde Park Winter Wonderland

Hourly Rate£13.15 - £14.74* (*hourly rate inclusive of holiday pay)

Location: Hyde Park, London

Schedule: 09:00 - 22:30 or 14:30 - 22:30

Fixed Term Contract: ending 10/01/2025

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better Tomorrow".

We are looking for new team members who champion our values to join our team Keeping People Safe at Hyde Park Winter Wonderland.

Winter Wonderland will open to the public on the 21th of November with a variety of attractions, activities, entertainment, food, drinks and so much more.
 

Regular Tasks

  • Proactive and approachable customer service
  • Controlling access points for all site visitors and site perimeter patrolling
  • Gate management including physical body and bag searches, supporting the crowd management team in managing ticket validation and wayfinding
  • Monitor and report any suspicious behaviour/take appropriate action, being vigilant and conscious of any potential threat to the safe and smooth running of the event
  • Reporting and recording details of irregularities, incidents, searches, and patrols
  • Responding to incidents
  • Maintaining order
  • Protection of assets and prevention of losses
  • Collaborating with and supporting the crowd management team in their mission to ensure crowd safety plans are adhered to

Requirements

  • SIA Door Supervision Licence 
  • Experience in event security
  • Passionate about Keeping People Safe
  • Excellent communication skills
  • Excellent customer service skills
  • Keen eye for detail and the ability to stay vigilant to security risks
  • Ability to confidently de-escalate and resolve difficult conflict situations

During Screening, you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team: Our biggest asset is our people.

We are an innovative business always aiming to raise the standards: We have been recognised and awarded for our employee engagement and support.

Just a few of the ways we support our team:

  • Instant access to wages: you can draw on up to 50% of earnt salary before payday
  • Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
  • Discounts in high street retailers, gyms, and more
  • Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
  • Varied deployments across multiple industry sectors
  • ACS Accredited,
  • MIND Employer
  • Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

  

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