Head Door Supervisor - Edinburgh

Position: Head Door Supervisor – Manahatta, Edinburgh

Hourly Rate: £15.00 - £16.81* (*Hourly Rate inclusive of holiday pay)

Schedule: Thursday to Saturday 19:00 – 02:30

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to be "Be Great Today, Better tomorrow".

We are seeking an experienced Head Door Supervisor to build and train a cohesive team while managing client relationships.

As a Head Door Supervisor, you will be responsible for overseeing the deployment and service delivery of the security team, monitoring venue targets, developing your team, and ultimately ensuring customers have a good time.

Manahatta Edinburgh will open to the public in October 2024.

Your main duties will include:

• Maintaining a safe and positive experience for all guests during their time onsite
• Be responsible for all the security, manage operations and working within security plans and venue expectations
• Support and advise on security plans, risk assessments and incident reports
• Ensure correct incident, searching and patrol reporting from all members of the security
• Carrying out briefs and debriefs
• Monitoring targets throughout shifts
• Identifying training needs and implementing appropriate
• Liaise with venue management on personnel positions and scheduling of the team
• Ensure venue policies are being implemented by security personnel
• Attending regular meetings with Operations Managers with suitable updates and proactive management of any issues
• Build and maintain good relationships with local authorities and emergency services.

Requirements:

• SIA Door Supervision Licence
• 3 years of experience as a Head Door Supervisor
• Excellent local knowledge

About You:

• Great customer service skills
• Excellent communication and interpersonal skills
• Smart appearance with impeccable personal presentation
• Ability to confidently de-escalate and resolve difficult conflict situations
• Keen eye for detail and the ability to stay vigilant to security risks
• Ability to lead and motivate the Door Supervision Team

During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.