Security Operations Coordinator - Cardiff

Position: Security Operations Coordinator -Cardiff

Salary: £27,000 per annum

Schedule:  40 hours per week 

At FGH Security, we pride ourselves in our core values, they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow."

We are currently seeking an Operations Coordinator who shares these values to join our growing Wales Team. 

The ideal candidate will need proven experience the security industry, with a deep understanding of the night time economy.  

Main Duties and Responsibilities:

• Act as the primary point of contact for team members in Cardiff.
• Uphold and drive exceptional standards across all operations.
• Respond to incidents in a professional and timely manner.
• Manage the allocation of team members to meet the resourcing needs.
• Prepare and finalise schedules for our current and future sites.
• Oversee ongoing training and development of your team.
• Support recruitment team with onboarding and inductions of new team members.

Requirements:

• SIA Door Supervisor Licence.
• Proven experience in the security industry or a team coordinator role.
• 3 years of experience in the night time economy sector.
• Excellent written and verbal communication skills.
• Great interpersonal skills.
• Excellent Customer Service skills.
• Highly organised with keen attention to detail.
• Proficiency in various software tools, with the ability to quickly adapt to new systems.
• Willingness to travel between different locations.
• Willingness to occasional travel to other areas of the UK to support the wider team during busy periods.

Preferred Requirements:

• Driving Licence.

Schedule:

• 40 hours per week (evenings and weekends required).
• 20 hours per week office based and 20 hours per week front-line. 

Reports to:

Operations Manager

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday.
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly.
• Discounts in high street retailers, gyms, and more.
• Access to financial guidance.
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors.
• ACS Accredited.
• MIND Employer.
• Real Living Wage Employer.

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.