Security Zone Manager: Hyde Park Winter Wonderland

Position: Security Zone Manager: Hyde Park Winter Wonderland

Hourly Rate: £16.55 - £18.55* (*hourly rate inclusive of holiday pay)

Shifts: 09:00 – 22:30

Location: Hyde Park

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to be "Be Great Today, Better tomorrow". We are seeking experienced and motivated Security Zone Managers who champion our values to join us in Keeping People Safe at Hyde Park Winter Wonderland.

Winter Wonderland opens to the public on 14th November, offering world-class attractions, entertainment, food, drinks, and festive fun — and you’ll be at the heart of making sure it all runs safely and smoothly.

As a Security Zone Manager, you will play a key leadership role overseeing security teams within your allocated area, ensuring high standards of safety, professionalism and service are delivered at all times. You’ll be responsible for managing team members, supporting their development, and working closely with event partners to maintain a safe and enjoyable experience for everyone.

Key Responsibilities:

• Managing and coordinating a team of Security Supervisors and Security Officers within your allocated zone.
• Acting as the main point of contact between your zone and Event Control, ensuring effective communication and escalation of information.
• Responding swiftly and appropriately to incidents, coordinating your team’s actions, and liaising with emergency services if required.
• Overseeing team welfare, ensuring team members are supported, motivated, and operating at their best.
• Conducting regular briefings, debriefs, and performance checks within your zone.
• Maintaining a visible leadership presence across your area, setting standards and ensuring procedures are followed.
• Delivering proactive and approachable customer service to enhance visitor experience.
• Overseeing access control, including team, contractors, and visitor entry points.
• Supervising perimeter patrols to identify risks and maintain safety.
• Managing gates and checkpoints, including searches (body and bag) and supporting the crowd management team with ticket validation and wayfinding.
• Monitoring and reporting suspicious behaviour, taking appropriate action to mitigate risks.
• Ensuring accurate reporting and recording of incidents, patrols, and interventions.
• Maintaining order, protecting event assets, and preventing losses.
• Working collaboratively with the crowd management team to ensure all crowd safety plans are adhered to.

 Requirements:

• SIA Door Supervision Licence.
• Management experience in event security.
• Passionate about Keeping People Safe.
• Excellent communication skills.
• Excellent customer service skills.
• Keen eye for detail and the ability to stay vigilant to security risks.
• Ability to confidently de-escalate and resolve difficult conflict situations.

During Screening, you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.