Position: Operations Coordinator - Events & Festivals
Salary: £27,000 - £30,000 per annum
Schedule: 40 hours per week (3 days office 2 days frontline)
Location: FGH Security Offices (Must be able to work from either our Lancaster, Manchester, Sheffield or Liverpool Office with some traveling to other sites)
Positions Available: 2
Closing Date: 27/03/2026 (may close earlier if a suitable applicant is found)
At FGH Security, we pride ourselves in our core values they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently looking for a dedicated Operations Coordinator who embodies these values to join our Operations Team.
This is an excellent opportunity for a candidate wishing to build a career in the event and festival security industry, offering a clear pathway into roles such as Area Manager and Event Operations Manager.
The ideal candidate will need proven experience the security industry, with a deep understanding of event security and safety, particularly within Festivals & Events.
Main Duties and Responsibilities:
- Act as the primary point of contact for team members within our festivals division.
- Liaise with clients and deputise for Festivals & Events Operations Manager during their absence.
- Manage and supervise at events and festivals throughout the summer and winter season.
- Uphold and drive exceptional standards across all operations.
- Respond to incidents in a professional and timely manner.
- Effectively manage the allocation of team members to meet the resourcing needs of the business.
- Prepare and finalise schedules for our current and future sites.
- Oversee ongoing training and development of your team.
- Recruiting and onboarding new team members.
- Support in planning for festival clients and events.
Quality Places:
- Support operations manager with event planning and delivery - festivals and major events
- Ensure customer requirements are reviewed and documented to ensure FGH Security provide a quality service.
- Ensure customer enquiries are handled in a professional and timely manner and acknowledged within a working day
Quality People:
- Motivate, coach and engage with front-line team members.
- Attend and present at Festival Team Meet Your Manager and interview sessions.
- Gather new starter availability at induction stage and schedule shifts.
- Ensure front line standards are maintained to the organisation’s standards.
- Work with Operations Managers and the Resourcing Manager to ensure that team members are scheduled correctly into specialist roles, based on experience and skillset.
- Monitor team members inactivity, encourage inactive team members to schedule shifts and identify reasons for inactivity.
- Identify team members that require assessments for the Level 2 Spectator Safety qualification and liaise with the Training Lead to arrange assessment date.
Exceptional Processes:
- Ensure communication and documentation is professional, fits brand guidelines, is of good quality and accuracy, and is reflective of FGH procedures and operations.
- Ensure FGH policies and processes are followed, ensuring full compliance as required.
- Work alongside the resourcing team to plan and manage events.
- Ensure scheduling requirements are met with target timeframe and communicate weekly updates on positional coverage.
- Liaise with Stores Manager in a timely manner, submitting packing lists and requesting additional equipment as required.
- Plan transport and travel arrangements for front line team members to festivals, liaise with Stores Manager for vehicle allocation and 3rd party operators for external bookings.
Fortress Financials:
- Ensure logistics budgets are maintained for events.
- Ensure equipment is maintained and retuned to FGH head office after each event.
- Plan transport in line with travel budgets for events.
Trust Score:
- Identify opportunities to maintain and increase Trust Score by maximising positive feedback being placed on identified platforms.
- Support the organisations promotion, with submission of good content for case studies and awards submissions and sharing good news across social media.
Necessary Skills:
- Excellent IT skills and ability to use software such as Microsoft Suite (Word, Outlook, Excel, PowerPoint, SharePoint etc).
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Exceptional time management skills.
- Highly organised and methodical in approach.
- Great attention to detail.
- Excellent problem-solving skills.
Requirements:
- SIA Door Supervisor or Close Protection Licence.
- Proven experience in the security industry or a team coordinator role.
- 3 years of experience in Event Security.
- Excellent written and verbal communication skills.
- Great interpersonal skills.
- Excellent Customer Service skills.
- Highly organised with keen attention to detail.
- Proficiency in various software tools, with the ability to quickly adapt to new systems.
- Willingness to travel between different event locations in the UK (transport provided).
Preferred Requirements:
- Event supervisory or managerial experience.
- Driving Licence.
- L3 Certificate in Spectator Safety.
- L5 Crowd Safety Management.
Schedule:
- 40 hours per week (evenings and weekends required).
- Split Contract - 24 hours per week office based and 16 hours per week front-line at event venues (front-line hours can be annualised).
Reports to:
Operations Manager – Festivals and Events