Position: Retail Security Officer - JD Sports
Hourly Rate: £12.00 - £13.45* (*hourly rate is inclusive of holiday pay)
Schedule: Full-time and part-time available
Location: Liverpool One, 4 Paradise Street, Liverpool One, Liverpool L1 8JF
At FGH Security, we pride ourselves in our core values, they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow."
We are looking for professional and experienced Security Officers with a strong background in retail security to join our team in Keeping People Safe at JD sports.
JD Sports, Adidas, Tommy Hilfiger, Calvin Klein, Russel & Bromley enlist our highly trained security teams to provide excellent customer service and comprehensive protection of assets in their stores.
A valid SIA Door Supervisor Licence or SIA Security Guarding Licence is required for this role.
Your main duties will include:
- Maintain in-store PPE (Radios, Body Cams, Pagers)
- Maintain a high level of vigilance throughout the shift whilst observing the store in a discreet manner.
- Actively patrolling and monitoring security cameras to ensure the safety of all customers and staff
- Engaging with customers and offering assistance if needed
- Engage and assist with escorting unwelcome customers from the site
- Looking out for abnormalities around the site
- Reporting any observation or actions to store management and documenting appropriately
- Protection of assets/loss prevention
- Protect stores from theft, vandalism, and other criminal activities.
- Provide a welcoming environment to all customers and staff.
- Respond promptly to any security issues that arise.
- Implement and enforce store policies and procedures.
- Handle difficult customers in a calm and professional manner.
- Report any suspicious behaviour or activity to the appropriate authorities.
- Maintain accurate records of incidents and provide detailed reports to management.
About You:
The ideal candidate should be:
- Highly trained
- Have great customer service skills
- Astute report writer
- Proactive approach to work
- Proud in a smart appearance with impeccable personal presentation
- Motivated
- Demonstrate the ability to deal with different situations
- Show maturity and reasoned decision making
During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.