Security Operations Manager

Position: Operations Manager - Alstom Contract
Salary: £40,000 – £42,000 Per Annum
Schedule: Monday – Friday 48 hours per week (occasional weekend)
Location:  Office Unit 2, FGH Security, Empress Business Center, 380 Chester Rd, Old Trafford, Stretford, Manchester M16 9EA

At FGH Security, we pride ourselves in our core values, they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently seeking an experienced individual who shares these values to join our team in Manchester as an Operations Manager on our Alstom contract. Our customer, Alstom, is a global leader in the transportation sector.

Your main responsibility will be ensuring the successful deployment of security officers across various locations in the UK, while managing your team’s performance and maintaining customer satisfaction.

Frequent travel across the UK is required, and while the role is based in Manchester, we welcome candidates from the Midlands who are willing to travel.

If you have experience in operations or account management, this could be the perfect opportunity for you.

Main Duties and Responsibilities:

• Oversee all aspects of operations management.
• Lead and support your team of contract managers to meet performance goals and KPIs.
• Maintain strong client relationships through regular meetings and exceptional account management.
• Conduct compliance audits, risk assessments, and prepare assignment instructions.
• Set clear goals for the team and ensure high standards are maintained.
• Monitor and report on KPIs to track the team's performance and quality of service.
• Review and respond to incidents.
• Provide oversight on P&L management.

Qualifications

• SIA Door Supervision Licence.
• Driving Licence and access to a vehicle.

Requirements

• 5 years of management experience, preferably in operations or account management role
• Excellent written and verbal communication skills.
• Great interpersonal skills.
• Highly organised with keen attention to detail.
• Proficiency in various software tools, with the ability to quickly adapt to new systems.

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.